The Hastings Health Centre’s Urgent Care service is your one stop ‘walk in’ medical and health care service.
Urgent Care Clinic is our walk in accident and medical healthcare service.
No appointment is needed. Urgent Care is open seven days a week from 8am to 8pm including public holidays and is available to anyone including visitors to Hawkes Bay.
Every patient is triaged by a nurse on arrival to help with assessing priority of treatment. Our department is CORNERSTONE Accredited and meets NZ Urgent Care 2015 Standards and ACC benchmarks.
A wide variety of services support Urgent Care including:
- X-ray and ultrasound services
- Casting Clinic – for many types of broken bones
- Minor trauma including suturing, burns and other dressings
- Eye examinations
- Advanced treatment of infections
- Advanced treatment of dehydration
- Sexual health
- Nurse led services
Dr. Pauline TeongUrgent Care Fellow
Pauline puts a lot of emphasis on patient care as well as making sure patients receive the best possible medical treatment and advice.read more
Dr. Pauline Teong
Urgent Care Fellow
MBBS (Singapore), Master of Medicine Surgery ( Singapore), MRCS Emergency med (Edin), FRNZCUC
Pauline graduated from the National University of Singapore, and was a General Surgical and Paediatric Surgical advanced trainee (in UK) when she decided to do Emergency medicine. After many years being hospital based, Pauline decided to do community based medicine and finds that it is much more rewarding. Pauline always works on the motto of ‘Prevention is better than Cure”.
Pauline has great passion for emergency care and undergoes regular medical training. She puts a lot of emphasis on patient care as well as making sure patients receive the best possible medical treatment and advice.
Dr. Pip StoryGeneral Practitioner
Pip is a senior doctor with a mixed emergency medicine/general practice background.read more
Dr. Pip Story
Pip is a senior doctor with a mixed emergency medicine/general practice background. She has a broad range of experience including sick children, women’s health and injuries.
When not at work she can be found running on Te Mata Peak or doing DIY.
Dr. Dennis WalesGeneral Practitioner
Originally from Texas, Dennis completed his training in South Carolina and is an expert in all areas of primary healthcare.read more
Dr. Dennis Wales
GP2 and Urgent Care
Originally from Texas, Dennis completed his training in South Carolina. Family life is important to Dennis and he enjoys spending time with his wife Julia and their four children. Dennis and his family love tramping in the mountains and seeing the amazing sights that are here in New Zealand.
Our department meets NZ Urgent Care 2015 Standards and ACC benchmarks.
The primary focus of the casting clinic is to provide timely and quality care to both enrolled and casual patients and is operated by our casting clinic nurses and Urgent Care doctors.
We are able to treat most types of minor fractures, however more serious fractures are referred to Hawkes Bay Hospital. X-rays are carried out in Radiology which is located in GP1. There is no charge for an ACC x-ray.
The Casting Clinic operates every Tuesday and Friday.
Appointments for the Casting Clinic are made through a referral from a GP or through Urgent Care.
Please ask us if you require your images to be seen by a specialist or health professional outside of Hastings Health Centre. We operate by an appointment system and have the flexibility to allow for urgent appointments.
- All patients referred by a doctor or a physiotherapist
- All ACC related x-rays are free.
- All non ACC x-rays will be charged to the patient, so please make sure ask about costs when making your appointment.
- Patients requiring immigration x-rays are welcome.
Opening hours: 8.30am to 5pm (closed for lunch 12.30pm to 1.30pm) Monday to Friday. Open on weekends and all public holidays (except Christmas Day) 12pm to 4pm. Located in GP1.
Please call (06) 873 8507 to book an appointment.
Our great team at The Pharmacy is here for all your prescription and pharmacy needs. We work within Urgent Care’s opening hours, 8am to 8pm, seven days a week. We are here to help you and for The Hastings Health Centre’s enrolled patients, we’ll even pick up your prescription from your GP Suite and dispense it for you – all you need to do is pick it up when you are ready.
- Urgent Care
- Pharmacy Prescriptions
- Dispensing packs
- Emergency contraception service
- Blood sugar (diabetes) testing
- Advantage meter printouts using Accucheck Compass
- Hire services for crutches, nebulisers and blood pressure equipment
Opening hours: 8am to 8pm Monday to Sunday.
To make an appointment contact (06) 873 8585.